Resolving Workplace Conflict Core Online Class Fall 2019 KMA Chino

Resolving Workplace Conflict

Learning Format: Online

Skill Practice Course

Course Details

• Target Audience: Team leaders through mid-level managers.
• Course Length: Three hours, 30 minutes
• Prerequisites: Communicating for Leadership Success and Your Leadership Journey
• Course Prep: Yes. Fifteen minutes.

Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time, and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can if allowed to escalate, result in damage to critical working relationships.

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Do You Face Any of These Issues?

• Does conflict escalate because leaders fail to recognize the signs?
• Do leaders know what to do when a conflict is affecting productivity or morale?
• Do leaders have the skills to mediate a conflict when emotions are strong?
• Are your leaders able to help employees take accountability for their role in the conflict?

Performance Objectives

Helps leaders:

• Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
• Effectively address workplace conflict and enhance productivity, efficiency, and morale.
• Help others take responsibility for resolving their own conflicts.
• Promote a culture of trust and mutual respect within their workgroup.

Primary Competency Developed

• Managing Conflict

Secondary Competencies Developed

• Coaching
• Gaining Commitment