Rossi Cole - RLC Concierge Group, LLC

Our philosophy of the hospitality industry is essentially connected to serving people. In hospitality - a broad commercial segment that includes restaurants, hotels, cruise lines and more – the client represents the key component that enables a company to reach its goals. A strong service-based philosophy, consistently demonstrated by, service providers, guides hospitality personnel in their efforts to achieve customer satisfaction, and ultimately, business success.   Giving the client what they want is just the beginning of a hospitality philosophy. Being in tune with the clients’ needs and expectations, and then providing service far beyond those requirements and assumptions, is critical. Here at RLC, we have reached a pinnacle in hospitality service, fine-tuning the process of discovering what our client’s need and want, and then providing more. RLC service philosophy dictates training its staff members to overcome any obstacles the client may perceive about the customer service/hospitality, as well as tapping into clients’ emotions to engender a happy experience.