Managing Disruptive Behaviour

Ideal for those interested in: 

• Increasing your skills in managing disruptive behaviour
• Having a better understanding of what could be promoting disruptive behaviour. 
• How to provide difficult feedback 
• How to create a respectful workplace

Course Outcomes: 

• Understand of why managing disruptive behaviour has become relevant in today’s workplace
• Surface unspoken assumptions and beliefs regarding the nature and management of disruptive behaviour
• Distinguish between disruptive and non-disruptive behaviour
• Understand the impact of disruptive behaviour
• Identify elements of workplace/organizational culture which may influence/prompt disruptive behaviour
• Identify three key components of a robust Code of Conduct and determine its effectiveness for ensuring workplace justice and for managing disruptive behaviour
• Summarize CMPA’s experience with disruptive behaviour and its approach to supporting colleagues and medical leaders
• Apply principles of fairness, compassion and accountability by using a staged approach for resolving incidents of disruptive behaviour
• Discuss approaches and interventions for managing behavioural problems in the workplace
• Prepare for and practice a “difficult” feedback conversation
• Identify strategies for supporting personal resilience as a physician leader dealing with this complex workplace problem

Design prevention strategies to inculcate respectful professional behaviour in the workplace