ITIL4 Foundation Certification Training in Birmingham

ITIL 4 Foundation 2 days In-person classroom course will enable you to look at IT Service Management through a Service Value System (SVS). ITIL 4 course covers a holistic end-to-end approach of IT contribution to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

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ITIL 4 Foundation Certification Training Includes:

• 2-days of live online training by ITIL certified instructors
• Lifetime access to the ITIL4 Foundation course material
• Official ITIL practice tests
• ITIL 4 Foundation exam voucher
• 16 PDU's & course completion certificate
• 100% guarantee on passing the ITIL4 Foundation exam in first attempt*
• Revisit the class with live class recorded videos - Lifetime access

About ITIL 4 Foundation:

After the latest update, ITIL: a set of standard IT service management practices has incorporated other existing frameworks like DevOps, Agile and lean making it more customizable and better equipped to address risk management and improve customer relationships. ITIL 4 is the world-leading framework for IT Service Management. The new version focuses on

• Delivering improved value
• Progress iteratively checked by feedbacks
• The holistic approach to service management
• Optimize and automate the process to avoid lag

Prerequisites:-

The ITIL 4 Foundation level qualification doesn’t require any pre-requisite and generally offered to anyone with a keen interest in IT Service management.

Course Agenda:

• Introduction to the Course
• Key concepts of Service Management Using ITIL® 4
• Guiding Principles of Service Management
• The 4-Dimensions of Service Management
• The Service Value System
• The Service Value Chain
• ITIL® 4 Management Practices
• ITIL® 4 Service Management Summary
• Feedback Session
• ITIL 4 Foundation Online Exam

Exam:

Duration of 60-minute to answer 40 multiple-choice exam questions to achieve 65% Passing marks.

Exam fees is included in the training cost along with 100% pass guarantee

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

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