ITIL Foundation Certification

The ITIL Foundation certification is the basic level qualification, and is followed by the Intermediate and Expert levels. Our Foundation course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The course material explains the various Lifecycle stages with the processes used, and teaches how they contribute to Service Management practices. Key concepts of technology and architecture are touched upon, and candidates are made aware of practices to follow for continual service management.
Individuals who have completed this course will be able to successfully pass the Foundation level exam, and can then apply these principles to enhance the quality of IT service management in their organization.
Candidates who have undergone this training will be able to:
Get an introduction to ITIL® terminologies, definitions, structures and concepts
Learn the basics of the ITIL® Service lifecycle, and the principles involved
Understand the associated technology and architecture
Understand the fundamentals of Service Management and Service Lifecycle
Learn about selected processes, roles and functions
Gain awareness of the ITIL® Qualification scheme
Who Can Attend?
IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course.
The ITIL® Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.
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