INSIGHT 2020

The keynote will be delivered by Heather E. McGowan, an internationally known speaker, writer and advisor. She prepares leaders to most-effectively react to rapid and disruptive changes in education, work and society.

General sessions will cover topics like: Delighting the Customer in the New Brick-and-Mortar Reality; Trends in Workforce Management; and Revolutionary Tech: AI, Robotics, Machine Learning and More.

Breakout sessions will include themes such as: Changing the Game with In-Store Technology: Hardware and Software; Compliance in an Ever-Shifting World; Retailer Vendor Collaboration: Best-In-Class Examples; and Doing Well While Doing Good: From Reducing Carbon Footprints to Social Responsibility.

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