HSRA,Customer Service & Language Access (All Staff)(Full Day Training)

Below is a list of helpful reminders and tips below when registering and attending trainings.

TCP has begun offering the HSRA modernization trainings. If you and/or your staff have taken the stand alone Customer Service and Language Access training after October 1st, 2018 or completed Hypothermia in Service Training between the period of September 2018-December 2018, PLEASE DO NOT REGISTER FOR THE FEBRUARY 6th, 7th and 22ND, 2019 HSRA, CUSTOMER SERVICE AND LANGUAGE ACCESS TRAINING. Please only register for the February 28th, 2019 HSRA training; you do not need to complete the full day (930 a.m.-4:30 p.m.) HSRA, Customer Service & Language Access training.

•         There are cases where staff register persons other than themselves. If this is the case, please be sure to register the intended participant using their name and professional/agency email address. 

•         Please do not purchase more than one ticket. Each person who is attending will need to register individually. ENTRY WILL NOT BE GRANTED TO ANYONE WHO'S NAME IS NOT LISTED ON THE ATTENDEE ROSTER. 

•         Please use your professional or employer email to register for required trainings. If you have Eventbrite as an app on your phone or you are logged in using your personal account, you may need to log out to register for the training using your professional/agency email address. 

•         Email communications regarding the trainings may be sent from TCP staff and/or Eventbrite. Please check your junk, spam or other email folders for communication such as reminders, location or time changes and cancellations. It may also be helpful, if you are able, to adjust your email preferences to ensure that you receive email from Eventbrite.com, TCP, The Mayor’s Office, Gmail or other entities. 

•Please be on time. If you arrive more than 15 minutes late to the session, you will not be granted entrance in the session or a certificate of completion at the end of the session. Its strongly advised that you arrive at least 15 minutes early.

•         Please contact TCP if you are unable to attend the session at least 48 hours prior to the start of the training. This is to help us ensure that we cancel your reservation and open it to others who would like to attend. 

•         All training sessions are now providing certificates of completion. At the end of each session, you will receive a certificate from the trainer. Please keep your certificate and return it to your supervisor or HR staff to be placed in your employee file. We are unable to provide duplicates of certificates that were issued.

If you have any questions, please contact Charlene Traylor, Program Officer at CTraylor@community-partnership.org or Jennifer Miné, Program Officer at JMine@community-partnership.org.

*Metered street parking is available for a fee

*Eastern Market is the closest Metro Station