How to Resolve Conflict Better & Build Relationships Between Team Members

Problems and disagreements are normal in the workplace, but an on-going level of conflict is disruptive and counter-productive. This workshop teaches managers and team how to face conflict, resolve it better and learn how to better address disagreements and different points of view.

• The 3 types of disagreements in the workplace
• How to lower the intensity of conflict
• Using the Z-model to listen to each other
• How to use Idea Generators to create solutions
• The routine and disciplines to tackle problems
• The norming effect of clarifying processes
• How to keep “bosses” out of having to resolve conflict