Facing the Management Challenges of Difficult Behavior and Diverse Teams _ ONLINE COURSE - City of Baltimore Virtual Learning Center
Within 48 business hours from completing this registration, you will receive an email from hr.elearning@baltimorecity.gov containing your Virtual Learning Center login information.
Once registration is complete, access week cannot be changed.
If you have any questions, please contact the Virtual Learning team at hr.elearning@baltimorecity.gov.
Happy Learning!
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Facing the Management Challenges of Difficult Behavior and Diverse Teams
This course is for City of Baltimore Managers and Supervisors only.
As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It's inevitable that you'll encounter difficulties. Effectively handling conflict, whether it's team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills.
This course covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.
Target Audience: City of Baltimore Managers, Supervisors
Location: City of Baltimore Virtual Learning Center
Price: Free to City of Baltimore Employees
To register for this online course:
NOTE: Once registration is complete, access week cannot be changed.