Excellus Blue Cross Blue Shield Behavioral Health Training Series: Intro to Business Practices: SMART Goals for HCBS/Health Homes Care Managers

Introduction to Business Practices:
Are you wondering how to navigate the utilization management process and the necessary requirements
needed to pave the way to recovery for your members? In this session, we will define utilization management, explain medical necessity criteria, describe the authorization process and array of services; and also teach you the importance of using SMART goals throughout this process for writing effective treatment plans and progress notes. Appropriate for medical, behavioral health providers and health homes.

What is the HCBS program?

Now that the program has been live in New York State, join us for a refresher of information, or if you’re new to working with HCBS, come and learn about person centered planning and Plan of Care, provider qualifications, the various services offered for HCBS and authorization requirements. All of the details needed to work effectively with Health Homes and the HARP program. Appropriate for medical, behavioral health providers and health homes.