Embracing a Customer-Obsessed Mentality _ ONLINE COURSE - City of Baltimore Virtual Learning Center
Within 48 business hours from completing this registration, you will receive an email from hr.elearning@baltimorecity.gov containing your Virtual Learning Center login information.
Once registration is complete, your agency will be charged for the course. Requests for date changes, cancellations, and/or failure to begin or complete the course do not warrant exemption from the full charges.
If you have any questions, please contact the Virtual Learning team at hr.elearning@baltimorecity.gov.
Happy Learning!
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Embracing a Customer-Obsessed Mentality
This course is for City of Baltimore employees only.
Today in the age of the customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.
Learning Objectives:
Target Audience: Any City Employee
Location: City of Baltimore Virtual Learning Center
Price: $50 (charged to agency)
To register for this online course:
NOTE: Once registration is complete, your agency will be charged for the course. Requests for date changes, cancellations, and/or failure to begin or complete the course do not warrant exemption from the full charges.