Customer Service Skills _ ONLINE COURSE - City of Baltimore Virtual Learning Center
Within 48 business hours from completing this registration, you will receive an email from hr.elearning@baltimorecity.gov containing your Virtual Learning Center login information.
Once registration is complete, your agency will be charged for the course. Requests for date changes, cancellations, and/or failure to begin or complete the course do not warrant exemption from the full charges.
If you have any questions, please contact the Virtual Learning team at hr.elearning@baltimorecity.gov.
Happy Learning!
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Customer Service Skills
This course is for City of Baltimore employees only.
It costs a business much more to acquire a new customer than it does to retain an existing one. Today's Customer Service Representatives (CSRs) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This learning path introduces you to the required attributes of a CSR as well as the roles and responsibilities of the support center in creating an environment conducive to excellent customer service. This workshop also covers verbal and written communication skills as well as techniques that foster a good relationship between the customer and the CSR that lead to a satisfied customer.
In addition, you'll learn about techniques for coping with stress, conflict, and time management in the challenging customer service environment. Finally, the learning path provides guidance on how to deal with customer complaints effectively and efficiently to achieve excellence in providing customer service.
Learning Objectives:
Target Audience: Any City Employee
Location: City of Baltimore Virtual Learning Center
Price: $250 (charged to agency)
To register for this online course:
NOTE: Once registration is complete, your agency will be charged for the course. Requests for date changes, cancellations, and/or failure to begin or complete the course do not warrant exemption from the full charges.