CUSTOMER EXPERIENCE Master Class

What you will learn

• How to create and sustain a culture of service excellence
• How to elevate the customer experience from average to extraordinary
• How to facilitate team huddles that motivate, inspire, and create buy-in
• How to foster an environment of self-accountability for driving excellence
• How to become the benchmark within your organization and industry

What we will help you do

• Determine where GAPS exist in your customer experience
• Create an actionable Customer Experience Strategy that will amaze your C-Level Leaders
• Develop customized systems and processes to close customer experience gaps
• Implement a plan that will help surpass last year's customer satisfaction scores
• Increase employee engagement, teamwork, and productivity
• Reduce employee turnover, service/quality issues, and customer complaints

What you will take away

• New business relationships that you can call on for advice long after this program
• Expertise that will make you a credible subject matter expert within your organization
• Best practices that can be applied not just within your team, but system-wide
• Transferable business acumen skills that will catapult your professional career to new heights

Who should attend

Customer Experience Professionals & Executives, Operations Leaders & Executives, Human Resource and Learning & Development Leaders. And this program is also great for Sales & Marketing Professionals.

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This is a NO-FLUFF program, where every participant will be held accountable for producing results!

Following the program we are committed to providing 3-months (90-days) of individualized COACHING to help you successfully launch or enhance your current CUSTOMER EXPERIENCE program.

Previous sessions have SOLD OUT and seating is limited, so register TODAY.

For more details contact us at info@psbydesign.com

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