Crisis Management Training in Houston, TX on Apr 19th 2019

Course Description: Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Course Outline:

Module One: Crisis

●     Internal Risks

●     External Risks

●     Aggression

●     Violence

●     Case Study

●     Module One: Review Questions

Module Two: Workplace Violence

●     Threats

●     Damage

●     Psychological Acts

●     Physical Acts

●     Case Study

●     Module Two: Review Questions

Module Three: Myths

●     Violence Just Happens

●     It Is Uncommon

●     Problems Will Solve Themselves

●     It Is Not Possible to Prevent Violence

●     Case Study

●     Module Three: Review Questions

Module Four: Escalation

●     Threats

●     Stalking and Bullying

●     Injury

●     Death

●     Case Study

●     Module Four: Review Questions

Module Five: Concerning Behaviors

●     Disruptive

●     Emotional Abuse

●     Causes Anxiety

●     Examples of Behavior

●     Case Study

●     Module Five: Review Questions

Module Six: Domestic Violence Indicators

●     Disruptive Calls

●     Poor Concentration

●     Bruising

●     Absences

●     Case Study

●     Module Six: Review Questions

Module Seven: Triggers of Workplace Violence

●     Reprimands and Terminations

●     Financial Strain

●     Loss of Loved One

●     Perceived Slights

●     Case Study

●     Module Seven: Review Questions

Module Eight: Conflict Dangers

●     Triggers

●     Action Point

●     Flashpoint

●     Identify

●     Case Study

●     Module Eight: Review Questions

Module Nine: Response

●     Note Areas of Concern

●     Discuss It

●     Report It

●     Report Extreme Cases to HR/Tip Line

●     Case Study

●     Module Nine: Review Questions

Module Ten: Strategies

●     Policies

●     Programs

●     Emergency Procedures

●     Train Employees

●     Case Study

●     Module Ten: Review Questions

Module Eleven: Wrapping Up

●     Words from the Wise

●     Review of Parking Lot

●     Lessons Learned

●     Completion of Action Plans and Evaluations

Learning Objectives:

By the end of the course, participants will be able to:

● Understand Crisis Management and its preferred framework for the private and public sectors
● Understand escalation of incident to crisis to disaster
● Understand Civil Defence responsibilities
● Apply effective crisis management tools and techniques for when an organization is under pressure
● Develop an effective stakeholder management plan for use in a crisis
● Identify measures that would improve their organizations’ crisis management capabilities

Once after the training you receive course completion certificate from Mangates