Coaching and Mentoring Workshop

NEW Class

Coaching & Mentoring

This class is available to City of Baltimore Managers and Supervisors only.

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching and Mentoring class focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Learning Objectives: Upon completion of this course, participants will:

• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary in defining the current state or reality of your employee’s situation.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.
• Identify and overcoming common obstacles.
• Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
• Identify the difference between mentoring and coaching.

Target Audience:       City of Baltimore Managers, Supervisors

Time:                          9:00 AM – 1:00 PM

Location:                    City of Baltimore Learning Center

                                   7 E. Redwood / 15th Floor / Poe Learning Lab

Price:                          $200 per person (charged to agency)

To register for workshop:

• Please click on SELECT A DATE to choose your selection.

• Then click on REGISTER to complete your class registration.

Office of Learning & Development Workshop Cancellation Policy
Upon confirmation of enrollment, employees should note the date(s), time(s) and location of the workshop on their personal calendars and make every effort to attend as scheduled. Requests to cancel a registration must be received via email to Training@Baltimorecity.gov at least three working days prior to the scheduled date to avoid charges. Agencies will be charged full workshop price for  "no shows" ("No Shows" are registrants not present in the session by the start time.)  The Office of Learning & Development reserves the right to cancel a workshop if the number of registrations received is such that it would make it cost-prohibitive and in that case, workshops will be canceled one week in advance of the scheduled date.