COURSE DESCRIPTION:Lean IT Foundation helps IT organizations to ensure
that they provide their customers with the Best possible services.
Through understanding customer value, the Processes that deliver this
value, the way to manage performance, the way to organize and the
required attitude and behavior, IT organizations are helped to develop
a continuous improvement mindset. Lean IT is complementary to all
other Best Practice methods (such as ITIL®, PRINCE2® and P3O®).
This Course covers the Foundation level certification of the Lean IT
Association. Further Lean IT qualifications are Lean IT Kaizen Lead,
Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the
entry level certification. This certification is mandatory for the
other certifications.
The primary purpose of the Course is to provide a basis for
accreditation of people involved with Lean IT Foundation. It documents
the Learning outcomes of the Lean IT Foundation and describes the
Requirements a candidate is expected to meet to demonstrate that these
Learning outcomes have been achieved.
COURSE TOPICS:
MODULE1: INTRODUCTION
● Lean Principles: how these are related to one another.
● Waste: ability to identify types of waste within an IT
organization or Process (TIMWOOD with Talent)
● The cost of poor quality and reasons for using Lean
Principles to improve performance
● Types of activities: ability to define what IT activities
fall into which category
● PDCA: ability to describe how the PDCA cycle works on the
most basic level
● Relationship to other models and methods used within IT:
understand where Lean IT differs from and complements other methods.
The connection of Lean IT with IT service Management is specifically
investigated.
MODULE2: THE CUSTOMER
● Types of customer value and the factors that influence
customer value
● The link between the Voice of the Customer and Critical to
Quality
● How to construct a Critical to Quality tree
MODULE3: THE PROCESS
● Relationship of Process (Value stream) with the other Lean
Principles
● The difference between Push and Pull systems
● The steps for creating a Value Stream Map, using SIPOC and
Value Stream Map
● Waste in a Value Stream Map, ability to identify the
symbols for the TIMWOOD waste
● Explain the SIPOC and VSM using IT examples e.g. SIPOC:
Software development, VSM: High level Change Process (other examples
are permitted)
MODULE4: PERFORMANCE
● Relationship of performance with the PDCA cycle
● The key aspects of a KPI
● Why time is the most important production factor within IT
● The relationship of PCE with VSM
● The role of skills and knowledge in ensuring performance
MODULE5: ORGANIZATION
● Why organizations need to be customer oriented
● What the goal is of a performance dialogue
● The use of each of the visual Management boards – day
board, week board and Kaizen/improvement board
MODULE6: KAIZEN
● Which tools from the other dimensions are used in which
phase of the DMAIC cycle
● Prioritization of improvement candidates through
feasibility and impact in determining both which problems to solve
with a Kaizen and which solutions to implement at the Improve step of
the Kaizen
MODULE7: BEHAVIOR & ATTITUDE
● The difference between behavior and attitude
● The difference between traditional Management and Lean
Management
● The behavior and attitude required for successful use of
Lean
● Behavior and Attitude in relation to expectations
surrounding a change in way of working
LEARNING GOALS:
● The Principles underlying the Lean philosophy
● The importance of understanding and delivering customer
value
● The way Lean looks at Processes and the waste within them
● How to measure performance and the key determinants of
performance
● What the organizational Requirements are when implementing
Lean, including the use of visual Management tools
● Which behaviour and attitude is necessary for Lean to be
successful within an IT organization
● The DMAIC problem-solving model
● How these Lean Principles can be applied within an IT
organization
COURSE AGENDA:
DAY 1
● Introduction of Lean
● The Customer
● The Process
● Performance
DAY 2
● The Lean Organization
● Behavior and Attitude
● Problem Solving
● Wrap-up and Mock Exam
● Exam
WHO CAN ATTEND?
Any manager or specialist working in an IT organization can benefit
from the insights provided by the qualification. IT professionals who
are participating in or involved with lean projects.
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05/06/2020 Last update