COURSE DESCRIPTION:This 3-day Course immerses learners in the overall
concepts, Processes, Policies and methods associated with the Service
Transition phase of the Service Lifecycle. The Course covers the
Management and control of the activities and techniques within the
Service Transition stage, but not the detail of each of the supporting
Processes. This Course is designed using an engaging scenario-based
approach to teach the core disciplines of the ITIL Best Practice and
positions the learners to successfully complete the associated exam.
The Course is of interest to individuals who require understanding of
the ITIL Service Transition phase of the ITIL core lifecycle and how
it may be implemented to enhance the quality of IT service
provisioning within an organization. In addition, the Course is of
special interest for ITIL Foundation certified professionals extending
their qualifications to ITIL Expert (and later ITIL Master) level for
which this qualification is a prerequisite.
COURSE TOPICS:
MODULE 01 : COURSE INTRODUCTION
● Introductions
● Course Introduction
● Course Objectives
● Unique Nature of the Course
● Course Qualification Scheme
● Course Agenda
MODULE 02 : INTRODUCTION TO SERVICE TRANSITION
● ModuleObjectives
● ModuleTopics
● Purpose and Objectives
● Service Transition Scope and Processes
● Value to the Business
● Service Transition in the Service Lifecycle
● ModuleSummary
MODULE 03 : SERVICE TRANSITION PRINCIPLES
● ModuleObjectives
● ModuleTopics
● Concept of Service Transition Principles
● Key Policies and Best-Practice Principles
● Optimizing Service Transition Performance
● Inputs and Outputs
● Group/Individual Exercise
● Sample Test Question
● ModuleSummary
MODULE 04 : SERVICE TRANSITION PROCESSES PART- 1
● ModuleObjectives
● ModuleTopics
● Transition Planning and Support
● Change Evaluation
● Group/Individual Exercises
● ModuleSummary
MODULE 05 : SERVICE TRANSITION PROCESSES PART- 2
● ModuleObjectives
● ModuleTopics
● Change Management
● Service Asset and Configuration Management (SACM)
● Knowledge Management
● Group/Individual Exercise
● Sample Test Questions
● ModuleSummary
MODULE 06 : SERVICE TRANSITION PROCESSES PART- 3
● ModuleObjectives
● ModuleTopics
● Release and Deployment Management
● Service Validation and Testing
● Group/Individual Exercise
● Sample Test Questions
● ModuleSummary
MODULE 07 : MANAGING PEOPLE THROUGH SERVICE TRANSITION
● ModuleObjectives
● ModuleTopics
● Goal
● Managing Communications and Commitment
● Managing Organizational and Stakeholder Change
● Stakeholder Management
● Group/Individual Exercises
● Sample Test Question
● ModuleSummary
MODULE 08 : ORGANIZING SERVICE TRANSITION
● ModuleObjectives
● ModuleTopics
● Organizational Development
● Functions
● Organizational Context for Service Transition
● Service Transition Roles and Responsibilities
● Relationship of Service Transition with Other Lifecycle
Stages
● Group/Individual Exercise
● Sample Test Question
● ModuleSummary
MODULE 09 : TECHNOLOGY CONSIDERATIONS
● ModuleObjectives
● ModuleTopics
● Service Transition Technology Requirements
● Group/Individual Exercise
● Sample Test Question
● ModuleSummary
MODULE 10 : IMPLEMENTING AND IMROVING SERVICE TRANSITION
● ModuleObjectives
● ModuleTopics
● Key Activities in the Introduction of Service Transition
● An Integrated Approach to Service Transition Processes
● Implementing Service Transition in the Virtual or Cloud
Environment
● Group/Individual Exercise
● Sample Test Question
● ModuleSummary
MODULE 11 : CHALLENGES, CSFS, AND RISKS
● ModuleObjectives
● ModuleTopics
● Challenges of Service Transition
● Measurement Through CSFs
● Risks During Service Transition and Plan
● Service Transition Under Difficult Conditions
● ModuleSummary
LEARNING GOALS:
● Understand the importance of Service Management as a
Practice concept.
● Understand the importance of the Principles, purpose, and
Objectives of Service Transition.
● Learn how all Processes in Service Transition interact
with other Service Lifecycle Processes.
● Recognize the sub Processes, activities, methods, and
functions used in each Service Transition Process.
● Recognize the roles and responsibilities within Service
Transition and the activities and functions required to achieve
operational excellence.
● Learn how to measure Service Transition.
● Understand the technology and implementation
considerations surrounding Service Transition.
● Outline the challenges, Critical Success Factors (CSFs),
and Risks associated with Service Transition.
COURSE AGENDA
DAY 1
● Course Introduction
● Introduction to Service Transition
● Service Transition Principles
● Service Transition Processes – Part 1
● Service Transition Processes – Part 2
DAY 2
● Service Transition Processes – Part 2
● Service Transition Processes – Part 3
● Managing People Through Service Transition
DAY 3
● Organizing for Service Transition
● Technology Considerations
● Implementing and Improving Service Transition
● Challenges, CSFs, and Risks
WHO CAN ATTEND?
● Release Manager
● Configuration Manager
● Change Manager
● IT Consultants
● IT Audit Manager
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24/01/2020 Last update
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