COURSE DESCRIPTION:The ITAM Foundations Course with optional Certified
Asset Management Professional (CAMP) Certification is designed to
impart an extensive overview of IT Asset Management (ITAM) Best
Practices and Processes as well as ways to embrace multiple
organizational frameworks such as ITAM & IT Service Management (ITSM).
COURSE TOPICS:
● Introductions
● ITAM Code of Ethics
● Overview of the ITAM Program
● ITAM Key Process Areas
● Communication and Education
● Policies and Procedures
● Core Functional Areas
● Key Process Areas
● Question from Day 1 Instruction
● Question from Day 1 Instruction
● KPA Indicators
● ITAM and ITSM: Embracing Two Organizational Frameworks
● ITAM Best Practice Model
● Roles and Responsibilities
● Question and answer Period Before end of Class
LEARNING GOALS:
● Conduct responsibilities and tasks in support of the
CITAM
● Maintain visibility into IT asset Processes and understand
the controls for assets lifecycle Management to uncover more savings
and value
● Develop, implement and promote Policies, Processes and
procedures for ITAM program
● Understand employee awareness of asset Management and
ensure that all parties understand and adhere to legal Requirements
for using IT assets
● Provide strategic direction to the creation and
maintenance of an effective Vendor Management program
● Empower and support all assigned asset Management
personnel
● Build and nurture productive relationships with all other
business units, both those that have interaction with the IT business
functions and those that are customers
● Encourage and maintain executive Management support for
all IT related endeavors
● Employ thought leadership between ITAM and ITSM
disciplines
COURSE AGENDA:
DAY 1
● Introductions
● ITAM Code of Ethics
● Overview of the ITAM Program
● ITAM Key Process Areas
● Communication and Education
● Policies and Procedures
● Core Functional Areas
● Key Process Areas
● Question from Day 1 Instruction
DAY 2
● Question from Day 1 Instruction
● KPA Indicators
● ITAM and ITSM: Embracing Two Organizational Frameworks
● ITAM Best Practice Model
● Roles and Responsibilities
● Question and answer Period Before end of Class
WHO CAN ATTEND?
The ITAM Foundations Course and subsequent CAMP certification in
either mode of instruction is designed for those individuals with
minimal experience in the field of IT Asset Management. This Course is
an essential Learning tool for those beginning their educational
journey in Asset Managers and others involved in supporting asset
Management, resource budgeting, finance, software licensing, contract
Management, strategic planners, and IT service delivery. Although
there are no prerequisites to this Course, some experience in the
organization’s operations is recommended. A CAMP certification test
is available upon completion of the Course for those who wish to
become certified.
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